How to choose your team’s first AI pilot
A way to pick a well-defined task and assess the result with the team that already does it.
Observe a repeated task
Choose a task with clear inputs and outputs, such as grouping customer comments for a product review. Agree on who will check the groups and which examples will serve as a reference.
Define the criteria before the test
Check whether the output preserves the meaning of each comment, whether the themes help people make decisions and how much correction is needed. Include ambiguous comments in the test.
Compare before deciding
Review the result alongside the existing workflow with the team. Record where it saves effort, where review is necessary and which errors would rule out using it.